Frequently Asked Questions

Who are LBBL products made for?

Our cosmetic formulas are designed for people who want concentrated, small-batch care for dry-feeling, sensitive-feeling, or barrier-stressed skin. Each product page explains its texture, ingredients, and place in the ritual.

Are LBBL products medicines?

No. LBBL products are cosmetics. They are not intended to diagnose, treat, cure, or prevent any disease or medical condition.

How do I choose a ritual?

Start with the Find Your Ritual™ guide. It will point you toward a practical starting place without overcomplicating your routine.

Where can I learn about the ingredients?

Visit Inside the Formula™ for plain-language explanations of the ingredients used across the line. Always review the complete ingredient list on the individual product page if you have allergies or sensitivities.

Should I patch test?

Yes. Patch test every new product on a small area before broader use. Stop use if irritation occurs, and avoid eyes, broken skin, and sensitive intimate areas.

How long does order processing take?

Orders are normally prepared within 3–7 business days. LBBL works in small batches, so a product page or order notice may state a longer preparation window for a limited release or restock. Transit time begins after the carrier receives the package.

Will I receive tracking?

Yes. When a shippable order leaves the studio, Shopify sends a shipping confirmation with tracking to the email or phone number used at checkout.

What if a butter or balm softens in warm weather?

Temperature changes can soften or alter the appearance of waterless butters and balms without making them unusable. Place the closed jar upright in a cool room and allow it to settle. If the package arrived leaking or damaged, contact us through the Contact page with your order number and photos.

What is the return window?

Unopened and unused personal-care products in their original condition may be requested for return within 14 days of delivery. Opened or used personal-care products cannot be returned for hygiene reasons. See the Returns & Refunds Policy for details.

Can I cancel an order?

Cancellation requests may be made within 24 hours of purchase if the order has not already been packed or shipped. Use the Contact page and include your order number.

Where can I ask another question?

Send your question through the Contact page. We would rather explain clearly than leave you guessing.