FAQ

## Who are LBBL products for?
Our formulas are built for dry, sensitive, barrier‑stressed skin that needs comfort and support.

## Are these products medical or drug products?
No. LBBL products are cosmetics designed to support skin comfort and barrier health. They do not diagnose, treat, cure or prevent disease.

## How should I use the Barrier Repair System?
After cleansing, apply Golden Calm Elixir Serum, follow with Barrier Repair Balm to soothe and protect, and use Golden Calm Whip for additional moisture. Use Golden Armor Ritual Polish as a gentle exfoliating step weekly.

## How long do products last?
Because our formulas are concentrated, a little goes a long way. Each product has a recommended shelf life of 12 months once opened.

## Are the products safe for sensitive skin?
Yes. Our formulas are built around skin biology and ingredient transparency. Always patch test on a small area before full use.

## How often do you restock?
Because we craft small batches, restocks happen periodically. Join the LBBL Ritual List to get early access to restock announcements.

## How long does shipping take?
Orders are typically processed in 2–3 business days. Shipping times vary by location; details are shown at checkout.

## Do you offer returns?
We accept returns on unopened products within 30 days. Please contact us at support@loyaltybeyond.com for assistance.

## Which system should I start with?
If you’re dealing with dryness, flaking or barrier stress, begin with the Barrier Repair System. For reactive, easily irritated skin, choose the Calm & Restore System. For depleted, very dry skin, try the Deep Lipid Restore System.

## What is the LBBL Membership?
Membership is our way of recognizing early believers and loyal customers with access, recognition, and ritual continuity. Learn more on our membership page.