Shipping

Loyalty Beyond Beauty ships small-batch products from Texas.

Order processing

Orders are normally prepared within 3–7 business days, excluding weekends and holidays. Limited releases, restocks, or made-in-small-batch items may require additional preparation time when disclosed on the product page or in an order notice.

Shipping and tracking

Available shipping methods and charges are shown at checkout. When a shippable order leaves our studio, a confirmation with tracking is sent to the email address or phone number used at checkout. Carrier transit estimates begin after the package is accepted by the carrier and are not guaranteed delivery dates.

Address accuracy

Please review the shipping address before submitting an order. If an address needs to be corrected, contact us immediately through our Contact page. We cannot guarantee a change after an order has been packed or transferred to the carrier.

Warm-weather products

Waterless butters and balms may soften or change appearance in warm conditions. This does not necessarily mean the product is unusable. Keep the container closed and upright, allow it to settle in a cool room, and contact us if the package arrived leaking or damaged.

Lost, delayed, or damaged packages

Carrier delays can occur after a package leaves our studio. If tracking appears stalled, the package is marked delivered but cannot be located, or the order arrives damaged, contact us through our Contact page with the order number. For damage, include clear photos of the shipping box, label, and affected item so we can review what happened.

Questions

For shipping questions, use our Contact page.