Refund policy

We want you to know the return rules before you order.

Return window

You may request a return of an unopened and unused personal-care product in its original condition within 14 days of delivery. Because these are personal-care products, opened or used items cannot be returned for hygiene reasons.

Start a return

Use our Contact page and include your order number and the item you want to return. Please wait for return instructions before sending anything back. Items sent back without an approved return request cannot be accepted.

Damaged, incorrect, or leaking items

If an item arrives damaged, incorrect, or leaking, contact us as soon as possible. Include the order number and clear photos of the shipping box, mailing label, packing materials, and affected product so we can review the issue and make it right.

Return shipping

Unless the return is the result of our error, return shipping is the responsibility of the customer. Original shipping charges are not refundable.

Refunds

We will notify you once your return has been received and reviewed, and let you know whether the refund was approved. Approved refunds are issued to the original payment method. Your bank or card provider may need additional time to post the credit.

Non-returnable items

Gift cards and Charter 30 founding positions are not returnable. Opened or used personal-care products are not returnable for hygiene reasons.

Exchanges

The fastest way to get the item you want is to return the item you have, and once the return is approved, place a separate order for the replacement.

Cancellations

Cancellation requests may be made within 24 hours of purchase if the order has not already been packed or shipped. Once fulfillment has started, cancellation may no longer be possible.

Questions

For any return or refund question, use our Contact page.